Frequently Asked Questions
Fit and footwear lab
What is the best way to compare shoe sizes across styles?
Measure both feet in the socks you expect to wear. Compare the longer foot with the specific style’s size guide and check any listed width options.
How do I choose between slip-ons and lace-ups?
Laces let you adjust tension across the top of the foot. A slip-on relies more on the opening and upper fit, so check the style’s shape and fit notes.
Where can I see what the shoe is made from?
Look at the upper, lining and outsole descriptions separately. The visible finish alone may not identify the material used for every part.
Can I put casual shoes in the washing machine?
Use the care instructions for that style. Check the upper and sole materials before choosing a cleaning method, and follow the directions for drying.
From checkout to first wear
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How does ordering work?
This store does not accept online orders or payments. The catalog and cart are available for browsing and comparing products. For product questions, contact customer support.
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Where is standard shipping free?
Free standard shipping is available without a minimum purchase to the 48 contiguous United States and Washington, D.C.
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How long does order processing take?
Order Processing Time: 0–2 Business Days.
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How long does shipping take after dispatch?
Shipping Transit Time: 2–5 Business Days.
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When should my order arrive?
Total Estimated Delivery Time: 2–7 Business Days. Business days are Monday through Friday, excluding U.S. federal holidays. These windows are estimates. The total adds processing and transit and starts when we accept the order.
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How do I request a return?
Request a return within 30 days of delivery. Include your order number, the item and the reason for the return.
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How do I reach customer support?
Email [email protected] or call +1 (570) 362-9169 Monday through Friday. Include the shoe name, size selected and the relevant foot measurement.
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Who pays return postage?
Free Return Shipping on Eligible Returns. We cover the return postage for eligible returns and provide a prepaid label or seller-paid shipping instructions.
Shipping Policy · Return & Refund Policy · Privacy Policy · Payment Policy · Contact Us
Customer Support
Stridenora
[email protected]
+1 (570) 362-9169
113 Searle st, Pittston, PA, US 18640
Customer support is available Monday through Friday.